International Music Co.

International Music Co.
Frequently Asked Questions

Is there a catalog of International Music Co. product available?

Yes, you can view the catalogue on line as follows:
Dealers should log in and click on the Search link.
Individuals should visit www.internationalmusicco.com and click on Shop.

How do I contact International Music Company?

Please note that we are often unavailable by phone. In order to answer your inquiries in the most expeditious manner, kindly contact us via e-mail only. E-mail questions to info@Internationalmusicco.com and a customer service team member will respond to you via e-mail. Your patience is greatly appreciated. 

Why am I unable to order an item?

This may occur for one of the following reasons:
-Due to copyright restrictions the item is not available in your territory;
-While the item is in print, it may not be currently available in inventory – please allow 6-8 weeks before reordering.

If an item is not in stock can I place it on backorder?

We do not accept back order requests. If an item is unavailable, we suggest that you reorder the item with your next order or at a later date.

Can I save my order?

No. Closing your browser and re-opening starts a new session for a new order.

How will my order be shipped?

You must specify how you wish to have your order shipped each time that you place an order.

How do I place a rush order?

We do not accept rush orders.

How do I know that my order has been accepted?

You will receive an order confirmation e-mail.

What happens if I don’t receive an order confirmation e-mail?

You should always receive an automatic email confirmation after submitting an order, and another email with your invoice and tracking number after the order has been shipped. Should you not receive a confirmation in your inbox, kindly check your spam folder. If there is no confirmation, please contact us immediately at sales@internationalmusicco.com. Please do not resubmit the order a second time, as you will be responsible for the duplicate order and credit card charge whether or not you received a confirmation.

How do I add an item(s) to an order that I have already submitted?

All orders that have been submitted are final and cannot be changed or cancelled. If you need to add an item(s) you may wait to include it in your next order, or you may include it in a new order. We cannot guarantee that a second order will be shipped with the previous order or even on the same date.

How do I know when my order has been shipped?

Please allow 3-5 business days before your order is processed. Upon shipment you will receive via e-mail a notice advising of the tracking number. If you haven’t received this tracking number notice your order has not yet been shipped. However, we suggest that you check your spam filter.

How often do you process/ship orders?

Please note that we do not process/ship on weekends and all holidays.

How long will it take for me to receive my order?

Once you receive your tracking order notice you may visit the appropriate carrier’s website to determine the estimated date of delivery.

How do I keep my credit card information on file for future orders?

Our policy prevents us from storing or keeping your credit card information on file.

We appreciate your business and thank you for choosing International Music Co. for your printed music needs.