International Music Co.

International Music Co.
Frequently Asked Questions

1. Where is the confirmation/receipt for my order? What is the tracking number?

Order confirmations are e-mailed to the address that you provide when you place the order.
After the order ships, a Receipt is e-mailed, and the Receipt includes the Tracking Number.

2. What happens if I don’t receive an order confirmation e-mail?

If you did not receive either of the above messages, please check your “spam” folder. These messages are sent on an automated basis: when placing your order, please be sure to enter a valid e-mail address that you monitor regularly.

Vendors: the Receipt is also e-mailed to your account’s e-mail address on file with IMC. Please advise IMC in advance of any changes to that e-mail address, and be sure to confirm the following with your e-mail provider:

•          That they have “whitelisted” all e-mails from International Music Co.
•          That our automated messages are not being marked and/or deleted as “spam”
•          That we remain on your “safe senders list” at all times

3. How do I know that my order has been accepted?

You will receive an order confirmation e-mail. Should you not receive a confirmation in your inbox, kindly check your spam folder.

Please do not resubmit the order a second time, as you will be responsible for the duplicate order and credit card charge whether or not you received a confirmation.

4. How do I know when my order has been shipped?

Please allow 3-5 business days before your order is processed. Upon shipment you will receive via e-mail a Receipt advising of the tracking number.

If you haven’t received this Receipt, your order has not yet been shipped. However, we suggest that you check your spam filter.

5. What is the Estimated Time of Arrival for my order?

Once you receive your Receipt with tracking number, you may visit the appropriate carrier’s website to determine the estimated date of delivery.

6. I received a receipt for my order, but I also need an invoice.

Please refer to the message in bold on the Receipt:

For internal purposes, please regard this Receipt also as your Invoice - this order is closed and a separate document will not be sent

7. Will an invoice be included with the order?

No. A packing slip containing the contents of your order will be included with your order, but this is not an invoice.

8. How do I place a rush order?

We do not accept rush orders.

9. How do I add an item(s) to an order that I have already submitted?

All orders that have been submitted are final and cannot be changed or cancelled. If you need to add an item, you may wait to include it in your next order, or you may include it in a new order. We cannot guarantee that a second order will be shipped with the previous order or even on the same date.

10. If an item is not in stock, can I place it on backorder?

We do not accept back order requests. If an item is unavailable, we suggest that you reorder the item with your next order or at a later date.

11. Why am I unable to order an item?

This may occur for one of the following reasons:
-Due to copyright restrictions the item is not available in your territory;
-While the item is in print, it may not be currently available in inventory – please allow 6-8 weeks before reordering.

12. Can I save my order?

No. Closing your browser and re-opening starts a new session for a new order.

13. How will my order be shipped?

You must specify how you wish to have your order shipped each time that you place an order.

14. How often do you process/ship orders?

Please note that we do not process/ship on weekends and all holidays.

15. How do I keep my credit card information on file for future orders?

Our policy prevents us from storing or keeping your credit card information on file.

16. Is there a catalog of International Music Co. product available?

Yes, you can view the catalogue online as follows:
Dealers should log in and click on the Search link.
Individuals should visit and click on Shop.

17. How do I contact International Music Company?

Please note that we are often unavailable by phone. In order to answer your inquiries in the most expeditious manner, kindly contact us via e-mail only. E-mail questions to and a customer sales team member will respond to you via e-mail. Your patience is greatly appreciated. 

Please do NOT send simultaneous e-mails to multiple addresses at International Music Co. (such as, for instance). Those messages will be marked as “spam” by our server and it will block your future e-mails. It is only necessary to write to one e-mail address to reach us.

We appreciate your business and thank you for choosing International Music Co. for your printed music needs.